Frequently Asked Questions (FAQ)

1. What is a microcurrent device?

A microcurrent device is a handheld tool that emits low-level electrical currents to stimulate facial muscles. It's commonly used in skincare routines to help improve the appearance of wrinkles, fine lines, and overall skin tone.

2. How does Velnyx microcurrent work?

Velnyx Microcurrent works by sending gentle electrical impulses to the facial muscles, causing them to contract and relax. This helps strengthen and tone the muscles, leading to improved firmness and a rejuvenated appearance of the skin.

3. What are the benefits of using Velnyx microcurrent?

Some potential benefits of using Velnyx microcurrent include:

• Improved facial contouring and definition
• Reduction in the appearance of fine lines and wrinkles
• Enhanced skin firmness and elasticity
• Increased circulation and lymphatic drainage
• Overall improvement in skin tone and texture

4. Is using a microcurrent device safe?

yes, the use of Velnyx Microcurrent facelifting device is generally safe. However, it is important to choose the correct intensity setting and not use the device on open wounds, irritated skin, or in the eye area.

5. How often should I use a microcurrent device?

It is recommended to use the device regularly to achieve optimal results. You may start with one application per day and adjust the frequency accordingly. However, it's essential to start with a lower frequency and gradually increase as tolerated to avoid overstimulation.

6. Is there a guarantee?

Yes! Even though we conduct individual quality tests before shipping out each product, we offer a 100% money-back guarantee If you're not completely satisfied with your purchase or if there's any issue with the quality of our product, you can request a Refund within 30 days of payment for a full refund.

7. How can I track my order?

No login is required. Simply visit our tracking page, enter your tracking number, and you're good to go.

8. How do I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours after placing your order.

Please refer to our Return Policy for instructions on how to cancel your order.

9. How long will it take for my order to arrive after payment?

• Orders are typically shipped within 2-3 business days.
• Please note that processing times may vary during peak seasons or promotional periods.
• Estimated delivery times will be provided during the checkout process based on your location.

For more details about shipping time, please visit our Shipping & Delivery page.

10. How do I make payments using PayPal? How does it work?

PayPal is the easiest way to make payments online. During checkout, you'll be redirected to the PayPal website to complete your purchase securely and hassle-free.

11. What payment methods are available?

At the moment, we accept Credit/Debit cards, PayPal, Apple Pay and Google Pay

payments.

12. How much does shipping cost?

We offer free shipping on all orders.

13. Is there a Refund? what is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected if:

• The item you received was not as described.
• The item you received that was assured to be genuine was fake.
• There's any issue with the quality or functionality of the item you received.

We offer a 100% money-back guarantee for products that meet the conditions listed above. Alternatively, we can send you a new product if you prefer.

Your satisfaction is our priority. Please contact us for assistance.

Please read our Returns and Refunds Policy for more info.