Shipping & Delivery

At Velnyx, we are committed to providing you with prompt and reliable shipping services. Please review the following information regarding our shipping policies:

Order Processing:

• Orders are typically processed within 1-2 business days of payment confirmation.
• Please note that processing times may vary during peak seasons or promotional periods.

Free Shipping:

• We are glad to bring our customers great value and service. That’s why we provide free shipping to all countries that we ship to.

Delivery Timeframes:

• Estimated delivery times will be provided during the checkout process based on your location.
• Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on factors such as weather conditions, customs delays, and carrier operations.
• Delivery times may vary depending on your location, These are our estimates:

Location	* Estimated Shipping Time
USA, UK, Canada	7-10 days
Europe	8-12 days
Australia, New Zealand	8-12 days
Central & South America	12-15 days
Asia	7-10 days
Africa	We don't ship to Africa at the moment

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
• You can track the status of your order by entering the tracking number provided into the carrier's website.

International Shipping:

• We offer international shipping to most countries. Additional import duties may apply.
• Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
• There are some locations we are unable to ship to at the moment, such as Africa. but we'll try to cover it later.

Shipping Restrictions:

• Some products may be subject to shipping restrictions based on size, weight, or destination.
• We reserve the right to refuse shipping to certain locations or carriers if deemed necessary.

Customs:

• We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that packages shipped to you may get custom fees when they arrive in your country.

Lost or Damaged Packages:

• In the event that your package is lost or damaged during transit, please contact our customer support team immediately.
• We will work with the carrier to resolve the issue and ensure that you receive a satisfactory outcome.
• We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.
• If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

Change of Address:

• If you need to change the shipping address for your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed.

Contact Us:

If you have any questions or concerns about our shipping policies, please contact our customer support team at: support@velnyx.com.

Policy Updates:

• We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Velnyx for your shopping needs. We really appreciate it!