Returns and Refunds

At Velnyx, we strive to provide you with the best shopping experience possible. If you need to request a refund for any reason related to a physical product, please review the following guidelines:

Refund Eligibility:

• Refund requests must be made within 30 days of payment.
• You must provide proof of the refund request to Velnyx.
• Please note that the decision to grant refunds is at the sole discretion of Velnyx.

Product Quality Concerns:

If you receive a damaged or defective product due to shipping, we're here to help. Please follow these steps:

1. Within 7 days of delivery or being deemed lost, you must submit a high-quality image or video clearly showing the damage or defect.
2. Our Team will review the evidence provided and determine whether to issue a refund or replace the product, at our sole discretion.

Refunds: 

We offer 100% money back guarantee for products that meet the following conditions:

• We will issue returns and refunds if a product that is shipped to you is broken, lost, or defective.
• If you believe that a product you have ordered from us meets any of the above conditions, please send your inquiry to: support@velnyx.com with any evidence you have to support your claim.
• We will get back to you with how to proceed with a refund after we have reviewed the evidence you have submitted.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Order cancellation:

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Contact Us:

If you have any questions or need assistance with a refund request, please contact our customer support team at: support@velnyx.com.

Please Note:

• Refunds are subject to approval and may not be guaranteed.
• Refunds will be issued to the original payment method used for the purchase.
• Velnyx reserves the right to amend or update this refund policy at any time.

Thank you for shopping with us. We appreciate your understanding and cooperation.